Privacy Policy

Effective Date: August 11, 2026

Your privacy matters to us. This policy explains what information we collect when you use chamomiletea.co.in, how we use it, and the choices you have.

1. Information We Collect

Contact details: name, email address, phone number, shipping and billing address, provided when you place an order or contact us.
Order information: products purchased, order value, payment method (we do not store full card details — these are handled securely by our payment gateway partner).
Communication: messages sent to us via email, contact form, or WhatsApp.
Technical data: IP address, browser type, and general usage data collected automatically via cookies and analytics tools.

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Send order confirmations, shipping updates, and support responses
Respond to questions or requests you send us
Improve our website and product offerings based on general usage trends
Send occasional promotional updates, only if you've opted in — you can unsubscribe anytime

3. Payment Information

All payments are processed through secure, PCI-DSS-compliant third-party payment gateways (such as Razorpay or PayU). We do not store your card, UPI, or net banking credentials on our servers at any point.

4. Cookies

We use cookies to keep your cart working correctly, remember your preferences, and understand how visitors use our site through analytics tools. You can disable cookies in your browser settings, though some site features may not work as intended without them.

5. Sharing Your Information

We do not sell your personal information. We share it only with:

Courier and logistics partners, to deliver your order
Payment gateway providers, to process your payment securely
Service providers who help us run the website (e.g. hosting, email, analytics), bound by confidentiality
Legal authorities, only where required by law

6. Data Security

We take reasonable technical and organizational measures to protect your data, including HTTPS encryption across the site and restricted access to customer information. No online system is 100% secure, but we take this seriously.

7. Your Rights

You can request access to, correction of, or deletion of your personal data at any time by contacting care@chamomiletea.co.in. You can also opt out of promotional communications at any point using the unsubscribe link in any email, or by messaging us directly on WhatsApp at +91 7006911132.

8. Data Retention

We retain order and account information for as long as necessary to fulfil orders, meet legal/tax obligations, and resolve any disputes, after which it is securely deleted or anonymized.

9. Children's Privacy

Our website is not intended for children under 18, and we do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. The "Effective Date" above will reflect the most recent update, and continued use of the website after changes are posted constitutes acceptance.

11. Contact Us

For any privacy-related questions or requests, contact us at care@chamomiletea.co.in or WhatsApp at +91 7006911132.