Returns & Guarantee

Chamomile tea is a consumable product, so our returns process is built around fairness for a food item — protecting you if something's genuinely wrong, without treating every request the same way a clothing or electronics return would work.

Our Guarantee

We stand behind the quality of every batch we pack. If your chamomile tea arrives damaged, spoiled, expired, or significantly different from what you ordered, we will replace it or refund you in full — no complicated back-and-forth required.

What's Covered

• Damaged packaging on arrival
• Incorrect product or quantity received
• Quality issues (visible mould, foreign material, stale or off-smelling product)
• Order not delivered within a reasonable extended window past the estimated delivery date

What's Not Covered

Because this is a consumable food product, for hygiene and safety reasons we're unable to accept returns of opened packets unless the issue is a genuine quality or damage concern covered above. Simply changing your mind after opening the product isn't eligible for a return, though we're always happy to hear feedback.

How to Request a Return or Refund

1. Contact us within 7 days of delivery at care@chamomiletea.co.in or via WhatsApp at +91 7006911132.
2. Share your order number and a photo of the issue (damaged packaging, quality concern, wrong item, etc.).
3. We'll review and confirm a resolution — replacement, refund, or store credit, your choice — usually within 2–3 business days.
4. If a physical return of the product is needed, we'll arrange pickup or provide return instructions; you won't need to cover that cost if the issue is on our end.

Refund Timelines

Approved refunds are processed back to your original payment method within 5–7 business days. For COD orders, refunds are issued via bank transfer or UPI — we'll confirm the details with you directly.

Cancellations

Orders can be cancelled free of charge before they're shipped. Once an order has been dispatched, it can no longer be cancelled, but you're still covered by the guarantee above if something arrives wrong.

Questions

If anything about a recent order doesn't feel right, message us at +91 7006911132 — we'd rather sort it out directly than have you leave with a bad experience over one packet of tea.